Please read the following terms and conditions as these and the Booking Form will form the basis of the contract between you and Escape 2 Scotland, 27/10 Maxwell Street, Edinburgh EH10 5HT.

In these terms and conditions “we, our and us” means Escape 2 Scotland and “you and your” means the person or persons making the booking. No contract will exist until we confirm in writing that your deposit has been paid. If we decline to accept a booking made by you the deposit submitted with the booking form will be refunded to you in full.

Booking procedure
1. Please complete and return to us the Enquiry Form either on-line or by printing the form and posting it to us.

2. We will then provide you with a written quotation for your Escape by email or if you prefer by post.

3. If you chose to accept the quotation please complete and return the Booking Form with payment of the deposit. The Booking Form may be completed and returned and payment made on-line. A booking will not be deemed to have been made until we have received the completed Booking Form and payment of the deposit.

Please note that if the booking is made within 6 weeks of the commencement of your Escape then payment must be made in full at the time of booking. By booking on-line where your signature is not possible you will be deemed to have accepted that on-line booking is binding on you.

4. The quotation we issue is valid for 30 days from the date it is issued. A booking sought after expiry of the 30-day period will be treated as a new enquiry and a fresh quotation will be provided.

5. You will be responsible for making each member of your party aware of these terms and conditions.

6. Once we have received your Booking Form and deposit (or full payment if required) we will confirm details of your Escape in writing.

We will also issue you with an information pack for your Escape not later than 4 weeks prior to commencement of your Escape.

Payment
1. We accept payment by the following methods:
cheques made payable to “Absolute Escapes Trustees Account”;

Credit card payments; Switch/Maestro; Visa, Master/Eurocard.
We do not accept payment by Amex.

If payment is made by credit card then a 1.5% surcharge must be paid.
The surcharge will be added to the balance due by you.

If payment is made by cheque then it will not be deemed to have been made until the cheque has cleared in our bank and as this could take up to seven working days, we reserve the right to refuse payment by cheque if tendered within ten days prior to commencement of your Escape.

2. A minimum deposit of £75 per person is required to make a booking. If tickets for a particular event/s are included in your Escape then payment for these is required at the time of making a booking and payment will be deemed to form part of your deposit.

3. Payment in full is required not later than 6 weeks prior to the commencement of your Escape. If full payment is not made by this date we reserve the right to cancel your booking and retain the deposit.

4. If a booking is made within 6 weeks prior to commencement of your Escape then full payment with your booking is required failing which we reserve the right to decline your booking.

5. We are members of the Travel Trust Association and as such comply with the Pckage Travel, Package Holidays and Packge Tour Regulations 1992. The Travel Trust Association provides consumer and financial protection for our clients by operating a Trust Account backed by a fidelity insurance which covers each customer up to £11,000.
The insurance is underwritten by AIG Europe Ltd who have assets exceeding US$100 Billion. Any payments which you make are held in a Trust Account and are only released to us by TTA's independent trustee on completion of your escape. If you require any further details on the Travel Trust Association then you can visit their website at www.traveltrust.co.uk

Cancellation and Refund Policy
1. Cancellation of a booking must be made in writing to us.

2. If cancellation is made more than 6 weeks prior to the commencement of your Escape then we reserve the right to retain the deposit.

3. If cancellation is made less then 6 weeks prior to the commencement of your Escape then we will apply the following cancellation charges. For cancellation between 6 weeks and 2 weeks prior to commencement of your Escape 50% of the total cost of the package and within 14 days prior to commencement of your Escape 100% of the total cost of the package.

Changes to a booking by you
1. If you wish to make a change to a booking prior to paying for your Escape in full we will make every effort to accommodate your wishes but it is not possible to guarantee that changes can be made. In the event that a change is made an administration charge of £25 must be paid.

2. Should you wish to make a change to your booking after paying for your Escape in full, we reserve the right to treat such a change as a new booking and cancellation charges will apply.

Changes to a booking by us
1. We will make every effort to ensure that you get the Escape you have booked with us. In the unlikely event that our suppliers terms or availability of an event or activity change after you have made a booking we will endeavour to ensure that your Escape is disrupted as little as possible. If we are unable to offer an acceptable alternative in the case of cancellation we will offer an alternative Escape or offer a refund for that part of your booking. Please note that we will not be bound to make a refund in the case of inclement weather disrupting or cancelling an activity or event.; in certain circumstances outwith our control it may be necessary to change your booking.

2. We will not be liable for cancellation or delays or for our failure to provide you with your Escape arising from matters outwith our reasonable control which would include without prejudice to the foregoing generality natural disasters, inclement weather, acts of terrorism, trade or industrial disputes.

Insurance
1. It is your responsibility to obtain your own insurance for your Escape. If your Escape involves an activity then you should consider taking out specialist insurance.

2. We will not be responsible for any loss or injury suffered by you or member of your party excepting death or personal injury caused by our negligence.

Health, Safety and Fitness
1. It is your responsibility to ensure that you and each member of your party are in good health and fit for any activity that you book.

2. We will not be responsible if you or any member of your party are unable or are prevented from taking part in any activity that you book whether on the grounds of fitness, ability or specific requirements of the activity provider.

Activities
1. If you have booked an activity we will send you an information pack containing details of any specific terms and conditions that apply and it will be your responsibility to ensure that you and each member of your party adhere to such terms and conditions.

2. It will be your responsibility to inform us immediately on receipt of such specific terms and conditions if you or any member of your party will be unable to comply with any of such terms and conditions. Please note that you and your party may be required to sign a disclaimer form prior to commencing any activity.

Complaints Procedure
1. In the unlikely event that you or a member of your party has a complaint the matter should be raised in the first instance with the accommodation or service provider with whom you are dissatisfied.

2. If your complaint is not resolved to your satisfaction by the accommodation or service provider please write to us within 14 days of returning from your Escape. We will then endeavour to resolve your complaint as soon as possible.

3. Failure to intimate a complaint to us within the time limit stated may result in us not being able to resolve your complaint.

Data Statement
The information that you provide to us regarding you and members of your party will be held by us in confidence and not released to any third party saving those providing accommodation and/or activities/events for you and your party.
Covered in “Changes to a Booking by us” and “Insurance” above.

Prices
Prices stated include, where applicable, VAT at the current rate of 17.5%. If the rate is changed by the government the price may alter.

Jurisdiction
These terms and conditions and the Booking Form represent the entire agreement between us and may not be altered without our express written consent. The agreement between us and any dispute arising therefrom is goverened by the law of Scotland and subject to the jurisdiction of the Scottish Courts.

Escape 2 Scotland is the trading name of Absolute Escapes Limited,
having its Registered Office at 27/10 Maxwell Street, Edinburgh.